Yes, if you ask your customers an evaluation question in a survey to determine the Customer Effort Score, the results will show you the amount of the score. The Customer Effort Score is calculated by dividing the sum of the evaluation points by the number of answers, so the CES is an average value. To… Continue reading Is the Customer Effort Score displayed in the evaluation?
Tag: customer feedback survey
New and updated form templates for HeyForm
Now we’ve added more form templates for you to choose from to make it easier to create your own forms in HeyForm. We’ve also updated most of our existing form templates to include HeyForm’s latest field type for date selection. We are currently working hard to compile more form templates that you can use as… Continue reading New and updated form templates for HeyForm
Your forms just got more secure with HeyForm
The observant may have noticed that from today onwards we load all forms, regardless of the account plan, through an encrypted connection. This is mainly visible in the fact that the URL of your forms now starts with HTTPS instead of HTTP as before. What is SSL, and why is it so good for my… Continue reading Your forms just got more secure with HeyForm
5 tips for a good online registration for your event
HeyForm makes it easy to create forms for online registrations for events, dinners, weddings, etc. In many cases, the design of the invitation can directly determine how many participants you get for the event you are planning. Here are 5 tips to make your event and online registration more interesting for all invited participants. 1.… Continue reading 5 tips for a good online registration for your event
Create reservation form for web pages
Whether it’s a vacation apartment, an appointment at the hairdresser’s, or a boat or bicycle rental, today’s appointment requests are usually made online. Customers inform themselves on the Internet and also inquire immediately via the homepage. Such a form can be created with HeyForm in no time. Simply add date and time fields to the… Continue reading Create reservation form for web pages
How do we motivate potential participants to attend survey?
Before we can say how to motivate participants, we must first identify what motivates them and why they are participating in the survey. Only if we know the participants and customize the survey for them, let’s start with the question, “Why do people participate in surveys?” 1. Bonding with the author Engaging with authors is… Continue reading How do we motivate potential participants to attend survey?
Retargeting in the B2B environment: is it worth the effort?
In the B2B environment, leads are the measure of all things and the basis for good business. All the more annoying when website visitors don’t bite immediately. Remarketing helps you bring back target customers who seem to have gone missing. Is it worth the effort? Meaning With retargeting, you can bring back visitors to your… Continue reading Retargeting in the B2B environment: is it worth the effort?
Click-baiting goals in marketing
Attention is the currency on the Internet. Lurid teasers in particular encourage users to click on an article. Targeting emotions while generating curiosity works best. News portals in particular are after a high click-through rate (CTR) in order to be able to place as much advertising as possible. After all, they usually charge in page… Continue reading Click-baiting goals in marketing
Three final recommendations for linking and navigation
Forget best practice! Don’t blindly copy the ideas of other websites. What works elsewhere can backfire on you. The user experience of your target customer is crucial. What young people find cool may drive others crazy. Not every user is adept at using a touchscreen. And not everyone has eagle eyes like the 20-year-old designer.… Continue reading Three final recommendations for linking and navigation